SHIPPING POLICY
Thank you for shopping with Eden Blooms! We are excited to get your order to you. Below is our shipping policy:
Processing Time
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All orders are processed within 1-3 business days of being placed. Orders are not shipped or delivered on weekends or holidays.
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You will receive an email confirmation once your order has shipped, along with tracking information.
Shipping Rates & Delivery Time
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Standard Shipping: $4.00 -$6.00 (Estimated delivery: 3-7 business days)
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Expedited Shipping: $7.00 - $10.00 (Estimated delivery: 2-4 business days)
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Priority Shipping: $12.00 - $15.00+ (Estimated delivery: 1-3 business days)
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Shipping costs are calculated at checkout and depend on your location and the size of your order.
International Shipping
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We currently offer international shipping to select countries. Shipping rates and delivery times for international orders vary depending on your location.
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Please note that customs duties and taxes may apply and are the responsibility of the customer.
Order Tracking
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Once your order has shipped, you will receive an email with tracking information so you can monitor its progress.
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If you don’t receive tracking information within the estimated processing time, please contact us at shopedenblooms@gmail.com
Missing or Damaged Packages
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If your package is lost or damaged during transit, please contact us immediately at shopedenblooms@gmail.com. We will work with you and the carrier to resolve the issue.
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Please keep the damaged packaging for inspection purposes.
Returns & Exchanges
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For information about returns and exchanges, please refer to our Returns & Exchanges Policy below.
Address Accuracy
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Please ensure that the shipping address provided at checkout is accurate. We are not responsible for delayed or lost orders due to incorrect addresses.
Contact Us
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If you have any questions about your order or shipping, please don’t hesitate to contact us at shopedenblooms@gmail.com.
Thank you for your order, and we hope you love your hair claws!
RETURN & EXCHANGE POLICY
We want you to love your hair claws from Eden Blooms! If you're not completely satisfied with your purchase, we’re here to help. Please read our return and exchange policy below:
Returns
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You have 7 days from the date of purchase to return your hair claws for a full refund.
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Items must be in new, unused, and in intact condition to be eligible for a return. This means the product should be free of damage, wear, and any signs of use (such as hair or makeup residue).
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We do not accept returns on items that have been worn, altered, or damaged after delivery.
Exchanges
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We gladly accept exchanges within 7 days of your purchase. If you'd like to exchange your hair claws for a different color, style, or size, please contact us and we will guide you through the process.
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The item being exchanged must be in new and unused condition, just like our return policy.
Non-Returnable & Non-Exchangeable Items
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We do not accept returns or exchanges on sale items or gift cards.
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For hygiene reasons, opened packages of hair accessories may not be returned or exchanged. This includes claw clips that have been removed from their original packaging or used.
How to Return or Exchange
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Contact Us: Before sending an item back, please reach out to us at shopedenblooms@gmail.com to receive a return authorization number and instructions for the return process.
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Pack & Ship: Please pack the item securely in its original packaging, including any tags or promotional materials that came with it. Ensure the return shipping label is clearly visible.
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Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect item shipped).
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Refund Process: Once we receive your return and confirm the item meets our return policy criteria, we will issue a refund to your original payment method. Please allow 5-10 business days for processing.
Damaged or Defective Items
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If your hair claws arrived damaged or defective, please contact us within 7 days of receiving the item, and we will either replace it or issue a full refund at no additional cost to you.
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We may request photos of the damaged or defective items to assist in the claim process.
Exchanges for Gift Recipients
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If you’re exchanging a gift, we can offer store credit or an exchange for the same item in a different style/size. Please ensure the gift is unused and in its original packaging.
Contact Us If you have any questions about returns or exchanges, or need assistance, please contact us at shopedenblooms@gmail.com.